Rajesh Khatri

Building Surveying Graduate | Construction Compliance & Regulatory Affairs

Melbourne, AU.

About

Recent Building Surveying graduate with a robust academic foundation in construction principles, regulatory compliance, and the National Construction Code (NCC). Adept at analytical thinking and problem-solving, with practical experience in drafting, field inspections, and maintaining RFI logs. Eager to apply technical knowledge and contribute to building approval processes in an entry-level role, leveraging strong attention to detail and effective stakeholder communication to ensure project success and compliance.

Work

Beans Republique

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Store Supervisor

Melbourne, Victoria, Australia

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Summary

Currently leading daily store operations and a customer service team, ensuring high service standards and efficient operations.

Highlights

Supervised daily store operations, optimizing workflow and ensuring a positive customer experience across all shifts.

Managed and trained a team of customer service representatives, enhancing team performance and service quality through effective guidance.

Resolved complex customer inquiries and complaints, maintaining high customer satisfaction rates and upholding brand reputation.

Implemented inventory management practices, contributing to reduced waste and improved stock accuracy.

Capral Aluminium

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Customer Service Representative

Melbourne, Victoria, Australia

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Summary

Provided dedicated customer support and managed client relationships for a leading aluminium supplier.

Highlights

Served as primary contact for customer inquiries, effectively resolving issues and providing product information for a diverse client base.

Processed orders and managed customer accounts, ensuring accuracy and timely delivery of materials to meet client deadlines.

Collaborated with sales and logistics teams to fulfill customer requirements, contributing to seamless service delivery and client satisfaction.

Maintained comprehensive customer records and communication logs, improving data integrity and follow-up efficiency for over 100 daily interactions.

Beans Republique

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Customer Service Representative

Melbourne, Victoria, Australia

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Summary

Delivered exceptional customer service and supported daily operations in a fast-paced retail environment.

Highlights

Provided direct customer assistance, processing transactions and addressing inquiries to ensure a positive and efficient experience.

Assisted with product merchandising and inventory, contributing to an organized and efficient store environment.

Maintained a clean and welcoming store atmosphere, enhancing customer comfort and satisfaction.

Collaborated effectively with team members to achieve daily operational goals and uphold service standards.

Skipping Stone Engineering Consultant

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Intern

Kathmandu, Nepal

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Summary

Supported engineering projects by assisting with plan review, conducting quality inspections, and managing critical project documentation.

Highlights

Assisted in drafting and reviewing engineering plans, ensuring adherence to design specifications and project requirements.

Conducted comprehensive field inspections, identifying potential non-compliance issues and ensuring adherence to quality and safety standards.

Supported senior engineers by preparing detailed project documentation and reports, enhancing project transparency and decision-making.

Maintained accurate Request for Information (RFI) logs, streamlining communication flow and contributing directly to an efficient building approval process.

Education

Holmesglen Institute

Melbourne, Victoria, Australia
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Bachelor Building Surveying

Courses

Construction site operation

Design cost planning

Project Inception and Feasibility Analysis

Codes and Compliance

Khwopa Poly-Technic Institute

Bhaktapur, Nepal
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Diploma Civil Engineering

Courses

Construction Management

Estimating and Costing

Building Construction

Skills

Technical Knowledge

National Construction Code (NCC), Application Development, Building Approval Assessments, Request for Information (RFI) Handling, Record Management, Certification Systems, Building Code Compliance, Regulatory Compliance (Retail Fit-outs & New Builds), Construction Site Operation, Design Cost Planning, Project Inception, Feasibility Analysis, Estimating and Costing, Building Construction.

Software & Tools

Microsoft Office Suite, AutoCAD, Microsoft Project.

Professional Skills

Analytical Thinking, Problem Solving, Customer Relationship Management, Attention to Detail, Document Control, Reporting, Time Management, Task Coordination, Stakeholder Communication.